This Privacy Policy explains what personal information p65 collects, how we use it, who we share it with, and what rights you have as a player registered through p65.bio. We are committed to handling your data responsibly and in line with applicable data protection laws in the Philippines.
Last updated: June 2025 | Applies to all accounts registered at p65.bio
Account and Identity Information
When you register for a p65 account, we collect basic personal information including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, set up your account securely, and ensure that only eligible adults in the Philippines can access the platform. We may also ask for government-issued identification documents as part of our Know Your Customer process, which is a standard requirement for licensed gaming platforms operating in the Philippines. The information you provide must be accurate and current — providing false details is a violation of our Terms and Conditions and may result in account suspension. We store this information securely and use it solely for the purposes described in this Privacy Policy.
Platform Usage and Transaction Data
p65 automatically collects information about how you use the platform, including the pages you visit, the bets you place, the games you play, and the features you interact with. Transaction records — including deposits, withdrawals, bet amounts, and winnings — are retained for regulatory compliance and to resolve any disputes that may arise. We also collect device and connection data such as your IP address, browser type, operating system, and mobile device identifiers when you access p65 through a browser or the mobile app. This usage data helps us improve platform performance, detect suspicious activity, and deliver a more relevant experience tailored to how Filipino players actually use the site. None of this usage data is sold or rented to external advertising networks.
Communications and Support Interactions
When you contact the p65 support team, submit feedback, or respond to platform surveys, we retain records of those communications for quality assurance, dispute resolution, and ongoing service improvement. If you opt in to promotional messaging, we will use your contact details to send you relevant offers and platform updates — you can withdraw this consent at any time by adjusting your account notification preferences. We do not record or store the content of voice calls unless you are specifically informed of recording at the start of a call. All communication records are kept for a reasonable period as required by applicable laws and are then securely deleted or anonymised. Your right to access or request deletion of communication records is covered under the Your Rights section below.
How p65 Uses Your Personal Information
The personal data we collect is used to operate your account, process payments in Philippine pesos, verify your identity, and deliver the core sports betting and entertainment services available on p65.bio. We also use your data to comply with legal obligations including anti-money laundering requirements, responsible gaming regulations, and any reporting obligations required by Philippine authorities. Aggregated and anonymised usage data may be used internally to analyse platform performance, improve our sports markets, optimise the mobile experience, and refine our rewards and promotions. If you participate in the p65 VIP programme or claim a promotion, relevant data is used to track eligibility and process rewards accurately. We will only process your personal data for purposes that are compatible with why it was originally collected, and we will not use it in ways that are unexpected or unexplained.
Third Parties and Data Sharing — Where Does Your Data Go?
p65 does not sell, rent, or trade your personal data to third-party marketers or advertising networks under any circumstances. We do share data with trusted service providers who help us operate the platform — including payment processors who handle PHP transactions, identity verification partners, and cloud hosting providers — but these parties are contractually bound to use your data only as instructed by p65 and in accordance with this Privacy Policy. In cases where disclosure is required by Philippine law, a court order, or a regulatory authority, we are obligated to comply and will do so. We may also share data within any corporate group that p65 belongs to for operational purposes, subject to the same data protection standards. Any third-party partner we work with must meet our security and privacy requirements before being granted access to player data.
Right to Access
You have the right to request a copy of the personal data p65 holds about you at any time. We will respond to access requests within a reasonable timeframe in accordance with applicable Philippine data protection law. Your request must be submitted through the support team and we may need to verify your identity before releasing any information.
Right to Correction
If any personal information we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic details directly through your account settings, or contact our support team for changes to identity documents or payment information that require manual review.
Right to Erasure
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal retention obligations. Certain data — such as transaction records — must be retained for a specified period under Philippine financial and gaming regulations even after account closure, and cannot be erased until those retention periods expire.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can also object to other types of processing where we rely on legitimate interests as our legal basis, though we may demonstrate compelling legitimate grounds that override your objection in certain circumstances. All objection requests are handled fairly and without undue delay.
How to Exercise Your Rights
To exercise any of the rights described above, please contact the p65 data privacy team through our support channels. We will acknowledge your request promptly and aim to resolve it within thirty days, though complex requests may take longer — in which case we will keep you informed of progress. There is no fee for making a data rights request in most circumstances. If you believe your data protection rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. For general platform questions, the FAQ page may already have the answer you need.
Check our FAQ for quick answers, review our Terms and Conditions, or create your free p65 account today and enjoy secure sports betting in the Philippines.